PURCHASE AND ORDERING
HOW TO ORDER
Email, Fax or Call us to place your order.
Click here to view our availability list.
Our experienced team of sales representatives and customer service personnel inspect every order prior to departure, ensuring the quality of our product and satisfaction of our customers.
shipping, delivery or pickup
We are happy to arrange for the delivery of your order. The specific arrangement will depend on your location. We will provide any necessary inspection certificates for out-of-state export.
Freight and Deliveries
We can coordinate freight through common carrier freight companies for customers outside our local area. Charges will depend on current freight rates and size of load. Minimum order is $2500 with a $300 minimum freight. Please place order well ahead to allow time for making arrangements. Our responsibility for the plants will cease when they leave our nursery. You are also welcome to arrange your own freight.
Please call our Freight Department to arrange shipping: 503-982-6300.
Local Wholesale Delivery
We deliver to local job sites and nurseries. The cost varies per load and distance traveled.
Please call our Freight Department for a quote: 503-982-6300.
The beauty of live plants is that the inventory is ever changing and growing. We’d love to help you find what you’re looking for. If you are looking for a plant that isn’t listed in stock, contact our sales department and we will try to source the plant from another grower.
Talk to your sales rep to learn more about our contract growing services.
Condition of Sale
All prices are subject to change without notice. Prices will be in effect at time of signed order confirmation and/or shipping. Our prices are listed in U.S. funds and are to be paid in U.S. funds. All prices are F.O.B. from our Sherwood, Oregon and/or Woodburn, Oregon locations.
Terms are cash. Accounts with established credit are due 30 days after date of purchase. A 25% deposit is required on the first order on newly established accounts. A late or service charge of 1.5% per month will be assessed on overdue accounts. Should the seller need to initiate legal action to recover the purchase price, the buyer will pay a reasonable amount for attorney fees and cost in such action.
Loen Nursery, Inc. guarantees ALL stock to be in good condition when shipped. All claims must be made within 5 days of delivery or acceptance of material. Claims are to be given in writing on the signed pack slip and directed to the Loen Nursery sales person on said slip. Our guarantee is the same as all others in the wholesale nursery trade. We do not guarantee plants to live after accepted in good condition. Please inspect your plants upon receiving. We will at no time be responsible for more than the purchase price. ALL special plants specification shall be received in writing prior to shipment of the order.
Orders must be finalized no later than 48 hours before shipping. Orders cancelled or changed after the order has been pulled to the dock for shipment are subject to a 15% restocking charge. Materials that have left the nursery and are returned in good condition are also subject to a 15% restocking charge. Future orders for the following year may be taken at any time. Placing a standing order may make it easier for you to assure your order is in on time and that you receive the same base order every year. We will also contract grow your order to your specifications; however, canceled contract-grown orders will be subject to additional charges. For items brought in on a special order basis, a non-refundable 25% deposit is required for NET 30 customers. Customers without a credit account are required to pay 100% on all special order items. Non-Stock/non-hardy special order items must be paid 100% in advance on all orders. Special order payments are non-refundable. Order minimum per sizes: #1 – Minimum of 10. #2, #3, #5, #6, #7 – Minimum of 5. #10 or larger – Minimum of 1.